Refunds
- Refund requests are accepted within 7 days from the date of purchase.
- Refunds will be issued only to the original payment method used at the time of purchase.
- The refund process may take 5-10 business days to reflect in your account, depending on your payment provider.
- Please note that promo codes and discounts are non-refundable.
Non-Refundable Items
The following items are not eligible for refunds:
- Purchases made using promotional codes or discounts.
- Services or features already accessed or used.
Return Shipping
Refund requests do not require the return of any physical items, as all services provided are digital. If additional verification is required, our support team will guide you through the process.
Processing Time
Refunds will be processed promptly once approved. Please allow 5-10 business days for the amount to reflect in your original payment method, depending on your payment provider’s processing times.
Damaged or Defective Services
If you encounter any technical issues or defects in the app’s functionality, please contact us immediately at [email protected]. We will either resolve the issue or process a refund if eligible.
Contact Us
For questions or assistance regarding our refund policy, please reach out to:
Email: [email protected]
Address: 33A, 1st Lane, Rubberwatta Road, Gangodawila, Nugegoda, Colombo, Sri Lanka
Our team is here to ensure your experience with Maathru is smooth and satisfactory.
